FAQ

Got any questions?

  1. Liberty Living has joined the Unite Students family. All Liberty Living customers, including those currently living in a Liberty Living residence and those who have a booking for the next academic year will be contacted by email to explain what’s happened and what it means for them.

  2. Yes, in most cases the property name has changed. Old and new property names can be found in the header on each property page.

  3. If we are still working on resolving a complaint you may have, we will continue to see this through. Our teams will be able to keep up any contact you have had with them about this.

  4. You can disclose a disability at any time by emailing supportrequest@unitestudents.com.

  5. If you're currently living with us, you'll be able to continue to use your account for the duration of your booking. If you'll be living with us for 20/21, you need to activate your new Unite Students account to manage your booking.

  1. You can now manage your new booking on the Unite Students website through MyAccount. To activate your account on MyAccount, click here. You should still manage your existing booking for 19/20 through Liberty Living’s MyAccount.

  2. No. Your booking has been transferred to Unite Students, and there are no changes to the tenancy agreement you have already accepted.

  3. You will receive an email from Unite Students requesting that you provide us with your payment details. You’ll have 14 days from the day the email is sent in which to add these details and complete your booking.

  4. If you paid a deposit when making your booking, this will be refunded to you once you have checked in. This is because Unite Students do not take deposits. Further information on how we charge for damages can be found here. If you’re due a deposit refund, we will email you about this in due course.

  5. Your room type may be referred to as something else by Unite Students. This simply reflects the terminology Unite Students use to classify rooms, and doesn’t mean that the room itself has changed. You can check what your room type is now called here.

  6. Your cover will be the same or even better. We’ll share your new policy number in an email soon, but in the meantime you can learn more about Endsleigh’s insurance protection here.

  7. We understand you have provided these details to Liberty Living, but due to the security measures in place with our payment provider, you need to re-submit these details to Unite Students for your payments to be processed.

  8. You can update your payment details and check your payment schedule through the Unite Students MyAccount. You’ll receive an email from us explaining how to activate your MyAccount soon.

  9. Depending on the way that you have said you are going to pay previously, you will receive guidance on how to do this by email. This will include information on paying by bank transfer if you have not provided an alternative method previously.

  10. Any changes to payment schedules has been made to align with Unite Students’ payment schedules. If your payment schedule has changed, it is likely that your payment date will now fall later than initially scheduled.

  11. If you want to change to a different payment schedule you’ll need to speak to your property team or contact us here.

  12. If you’d like to move in early, you might be able to do this by booking a pre-sessional/short term stay through the Liberty Living website. This is dependent on availability at your residence.

  13. If you wish to cancel outside of the 7-day cooling off period, our standard cancellation policy applies.

  14. We understand that this is a worrying and uncertain time for everyone, but we want to reassure you that our number one priority continues to be providing all of our customers with a safe and secure home. Unite Students has been monitoring the situation carefully and will continue to follow advice from the government and Public Health England to the letter.

    You can find the latest information on Covid-19, including our FAQs, on the Common Room, the Unite Students blog.

  1. You should continue to manage your booking in MyAccount on the Liberty Living website.

    Please note, if you have also made a booking for 20/21 you will need to manage this through the Unite Students MyAccount. You will receive an email with information on activating this account.

  2. Your policy will remain the same and your policy number has not changed. For more information, please visit https://www.unitestudents.com/offers-and-extras/endsleigh-insurance

  3. Yes, you can still receive a reference for your time at Liberty Living. You can request this directly with the property team you were staying with.

  4. We understand that this is a worrying and uncertain time for everyone, but we want to reassure you that our number one priority continues to be providing all of our customers with a safe and secure home. Unite Students has been monitoring the situation carefully and will continue to follow advice from the government and Public Health England to the letter.

    If you have left your residence due to Covid-19, or are planning to do so after the government restrictions are lifted, and have notified the Liberty Living team, please rest assured that your request has been received and will be processed accordingly. You can find more information on making an early leave request, if you haven’t already done so, here.

    Please continue to refer to the Liberty Living blog and news sections for up-to-date information on covid-19.