Liberty Living trials room inspections software
Liberty Living remains committed to the collection and administration of damage deposits from students as it is an important contributory factor in maintaining its brand standard.
Each new student rightly expects the condition of their new home to be as they had imagined. In order to meet this expectation, it is essential that bedrooms and communal areas are inspected regularly. At the end of the tenancy, damage (not fair wear and tear) is charged for where appropriate and any remedial works are carried out prior to the next student’s arrival.
The administration associated with collecting deposits, inspecting rooms and returning deposits at the end of the tenancy is currently a manual process and is very labour intensive.
Liberty Living, in association with student software supplier, Kinetic Solutions Limited, is trialling a fully automated process that aims to drastically reduce this administration time.
Andrew Brewer, Financial and Systems Controller of Liberty Living comments: “The automation of deposits and room inspections is another example of us developing innovative solutions to reduce administration time and ensure our residence staff remain focussed on delivering the excellent customer service that they are recognised for.”
Clare Ody, General Manager at Liberty Quays, Southampton comments: “The auto inspection trial has gone extremely well in Southampton. We have completed 562 inspections in a very short period of time and it has dramatically reduced administration requirements post check-out, enabling staff to be focused on the residents in-house and the new summer arrivals.
All deposits have been requested well in advance of the Tenancy Deposit Scheme recommended timescales, and the email correspondence with students is not only quick, but well in keeping with the ‘online world’ that our students live in daily. The days of writing letters and sending them by Royal Mail are behind us!
The system and devices used have enabled us to track the condition of a bedroom well before the check-out period approaches, keep a track of the furniture conditions within that room, the standard of bedroom walls and all white goods in communal areas.
Going forward, it is a very exciting and beneficial tool to roll out across the company. The development of technology seems to have no limits, and I look forward to a full year with this system, tracking individual rooms from tenancy start to finish.
Christmas and Easter inspections give the students fair and constructive advice well in advance of their departure. Operationally this enables us to prepare for busy maintenance and refurbishment programmes that take place during the summer. I strongly believe that the auto inspection system and device will be recognised as an essential tool not only within Liberty Living, but within the industry as a whole.”