Enhancing your Student Experience

Our dedicated Student Experience programme has been created to ensure that every single one of you has the best stay possible when you live with us. Whether it is coming along to our social events and activities to meet new people, getting involved in fundraising and volunteering for some amazing charities, or popping along to drop in sessions to seek advice on finances, wellbeing and careers, we have something for you.

We understand that University can sometimes be an overwhelming experience, but don’t worry our team are great at giving advice on and mediating in all kinds of welfare issues that you may experience, such as homesickness, difficulty in getting on with flatmates, noise complaints, relationship problems, partying too hard and having trouble with studies.

Also, if you need more guidance, we have great relationships with our University partners and their support departments to help and guide you.

Follow the link to find out more about our Student Experience programme.

The best choice for international students

Coming to the UK to study from abroad? Welcome! We love catering to students from all over the world and learning a thing or two about their culture. Luckily, we’ve already got plenty of experience with this as we currently have around 4,500 international students staying with us, so you’re certainly not alone.

When you stay with Liberty Living your safety is the most important thing to us. We understand that you’re a long way from home and you want to feel comfortable and secure at all times. We have amazing staff on hand 24 hours a day, from the Residence Team, right through to Security who’ll keep an eye out for you overnight as well as CCTV. Contents insurance covering your possessions is included as standard in your rent, so your stuff is protected, and any parcels you have delivered will be well looked after until you can come to collect them.

Of course, we want you to have fun and make the most of your time here, too. You can always come to us with any problems, or even just for a chat. A new country can be confusing, so we’ve got loads of tips for things to do, too – just ask! Many of our staff members are multilingual, so don’t be shy if English isn’t your first language; if we can’t immediately offer support in your native tongue, we’ll point you in the direction of someone who can. We’ll do our best to help you settle in and make friends, and we can point you in the right direction for any visa, welfare or University advice you may need.

We can’t wait to meet you!

We welcome group bookings

Want to live with your friends? We can make it happen! At Liberty Living, we’re happy for you to book with whoever you like. So, if you can’t bear the thought of being separated for even one moment, now you don’t have to be. We know how social University is and we don’t want to split anyone up who’s quite happy in their own little group. We’d also be the last ones to split up a relationship, so you can even share a room with a partner thanks to our room shares – in residences that have double rooms or studios.

Perhaps you’re coming back for your second or third year with us, or maybe you all met on your course – it doesn’t matter, we’d love to have you stay with Liberty Living. We’ll welcome you (or welcome you back!) with open arms. As an added incentive, we’ll even help you settle in, too. Book in a group of four or more people and we’ll give you a £100* shopping voucher for a supermarket of your choice. Better get sharpening those cooking skills – you’ll all have to do your fair share!

It’s super easy to make a booking together, so follow the link to find out more about group bookings.

*Shopping voucher offer of £100 differs in some residences and is only available at selected residences.

Liberty Living operates in accordance with the National Code of Standards for student accommodation. The Code of Standards is run by ANUK (The Accreditation Network UK), the NUS, and Unipol Student Homes, and is supported by universities across the UK.

Liberty Living joined the Code of Standards to give our students peace of mind. You can be assured that you will enjoy a high standard of living in accordance with the Code of Standards, and a prompt resolution to problems should they ever occur when you stay at any of Liberty Living’s residences.

All of Liberty Living’s residences have been accredited by ANUK and run in accordance with the National Code of Standards.

Liberty Living follow a distinct set of standards for our student accommodation, called the ANUK/Unipol National Codes. The purpose of these Codes, (membership of which is voluntary), is to provide students with professional housing services.

The standards chosen for the Codes reflect a balance of common sense obligations and responsibilities between landlords and tenants. They also reflect established best practice in the sector and are based on what an average student and their parents would expect of a good quality housing supplier. The standards are supported by the voice of students themselves through the National Union of Students.

What does being a member of the codes mean?

• Both parties can enjoy the benefits of good standards of housing management and practice.
• Misunderstandings and disputes are reduced.
• If problems do occur they can be promptly resolved.
• The independent complaints procedure operated by the Codes can be used for complaint resolution.

Looking for somewhere to stay over the summer months?

We have summer accommodation available in great destinations for you to book for just a few nights or the whole of summer – extend your stay with us or book at any one of our 53 residences in 21 cities across the UK and Europe.

Whether you’re planning to start an internship, summer school, language school, study, shop, attend a conference or explore further afield – we’re the perfect base for an affordable city centre break and we have a wide range of summer accommodation options available.

Plus, you don't even have to be a student to stay with us over the summer… all bills and internet access are included in the rent, and you’ll feel safe and secure with our 24-hour security and on-site maintenance teams.

It’s super easy to make a booking, so follow the link to find out more about our summer accommodation in Cardiff.

We've produced a useful guide to help you 'get to know' your accommodation and surrounding areas before you arrive – click on the following link to download your 'Getting to know' document.

Within this section you will also find details about our 'Internet access', 'Contents insurance' and our handy 'Guide to living' which combines essential information with hints and tips, and offers general advice for your time living with us.

Click on the following link to download our handy 'Guide to living' which combines essential information with hints and tips, and offers general advice for your time living with us.

We suggest that you take some time to read it carefully – we created it to help make your stay as comfortable as possible.

Please note that this document works alongside, and forms a part of, your Tenancy Agreement or Summer Licence Agreement that you need to accept before you move into your accommodation.

Ask4 is our preferred partner and they're one of the leading providers of broadband and telephony services across the UK.

In fact, Liberty Living were voted 'Best Student Broadband' in the National Student Housing Survey 2015 and was shortlisted for the 2016 award too – so you're in good hands.

Click on the following link to download your handy 'Internet guide' for getting connected to Ask4's services when you arrive.

Don't forget to download Ask4's free 'App' to help you with connecting to their services, plus troubleshooting guides and information about their other products and services.

You can download the App from the following links and don't forget to take a look at Ask4’s FAQs for a smooth move-in – download from the Google Play Store or download from the App Store.

If you would like to check what connection speed you will be getting prior to your arrival, click on the following link to access Ask4's 'Pre-arrival' page and follow the on-screen instructions.

Liberty Living has arranged contents insurance for you, inside your room – with Endsleigh.

It is important for you to check this cover, so please follow the steps below to ensure that you fully understand the protection provided.

Your policy number is HH1088, follow the link to check your policy details and to download your 'Certificate of insurance'.

We hope you won’t need it but it’s nice to know that you have insurance as backup for your peace of mind.

Visit the link to:

✔ Check what is covered.
✔ Check out our support videos.
✔ Chat to our experts through Live Web Chat.
✔ Check how to make a claim.
✔ Extend and personalise your cover.

When starting University life and moving to a new city or country, it’s difficult deciding what to bring with you. Why not take the hassle out of buying and transporting your bedding and kitchen items by pre-ordering from our friends at Uni Kit Out?

Choose from a range of essential items to be delivered to your residence so that they’re ready for your arrival. Uni Kit Out’s packs are ideal for international students moving to the UK or those students who may have to travel a long distance to get to your residence.

All you need to do is follow the link to the Uni Kit Out website, choose the items you want, select your residence, then confirm and pay for your goods.

The pack will then be pre-delivered directly to your residence so it is there ready and waiting for you when you arrive – leaving you to quickly settle into your new and exciting environment.

Furthermore, enter promotional code LIBERTY17 and you'll receive a 10% discount on your order – follow the link for more information plus some important points to check before you place your order.