Liberty Quays, Medway

We’re looking forward to your arrival and because we know you are too, we want to make your move-in process an efficient and enjoyable day.

We've produced a useful guide to help you 'get to know' your accommodation and surrounding areas before you arrive – click on the following link to download your 'Getting to know' document.

Within this section you will also find details about our 'Internet access', 'Contents insurance' and our handy 'Guide to living' which combines essential information with hints and tips, and offers general advice for your time living with us.

Click on the following link to download our handy 'Guide to living' which combines essential information with hints and tips, and offers general advice for your time living with us.

We suggest that you take some time to read it carefully – we created it to help make your stay as comfortable as possible.

Please note that this document works alongside, and forms a part of, your Tenancy Agreement or Summer Licence Agreement that you need to accept before you move into your accommodation.

Ask4 is our preferred partner and they're one of the leading providers of broadband and telephony services across the UK.

In fact, Liberty Living were voted 'Best Student Broadband' in the National Student Housing Survey 2015 and was shortlisted for the 2016 award too – so you're in good hands.

Click on the following link to download your handy 'Internet guide' for getting connected to Ask4's services when you arrive.

Don't forget to download Ask4's free 'App' to help you with connecting to their services, plus troubleshooting guides and information about their other products and services.

You can download the App from the following links and don't forget to take a look at Ask4’s FAQs for a smooth move-in – download from the Google Play Store or download from the App Store.

If you would like to check what connection speed you will be getting prior to your arrival, click on the following link to access Ask4's 'Pre-arrival' page and follow the on-screen instructions.

Furthermore, from September 2016 you'll also have access to Ask4's new 4Network feature which allows all devices registered to your Ask4 account to connect to each other, such as Wi-Fi printers, speaker systems, media streamers etc. – how cool is that right!

Liberty Living has arranged contents insurance for you, inside your room – with Endsleigh.

It is important for you to check this cover, so please follow the steps below to ensure that you fully understand the protection provided.

Your policy number is HH1088, follow the link to check your policy details and to download your 'Certificate of insurance'.

We hope you won’t need it but it’s nice to know that you have insurance as backup for your peace of mind.

Visit the link to:

✔ Check what is covered.
✔ Check out our support videos.
✔ Chat to our experts through Live Web Chat.
✔ Check how to make a claim.
✔ Extend and personalise your cover.

When starting University life and moving to a new city or country, it’s difficult deciding what to bring with you. Why not take the hassle out of buying and transporting your bedding and kitchen items by pre-ordering from our friends at Uni Kit Out?

Choose from a range of essential items to be delivered to your residence so that they’re ready for your arrival. Uni Kit Out’s packs are ideal for international students moving to the UK or those students who may have to travel a long distance to get to your residence.

All you need to do is follow the link to the Uni Kit Out website, choose the items you want, select your residence, then confirm and pay for your goods.

The pack will then be pre-delivered directly to your residence so it is there ready and waiting for you when you arrive – leaving you to quickly settle into your new and exciting environment.

Furthermore, enter promotional code LIBERTY16 and you'll receive a 10% discount on your order – follow the link for more information plus some important points to check before you place your order.

Enhancing your Student Experience

Our dedicated Student Experience programme has been created to ensure that every single one of you has the best stay possible when you live with us. Whether it is coming along to our social events and activities to meet new people, getting involved in fundraising and volunteering for some amazing charities, or popping along to drop in sessions to seek advice on finances, wellbeing and careers, we have something for you.

We understand that University can sometimes be an overwhelming experience, but don’t worry our team are great at giving advice on and mediating in all kinds of welfare issues that you may experience, such as homesickness, difficulty in getting on with flatmates, noise complaints, relationship problems, partying too hard and having trouble with studies.

Also, if you need more guidance, we have great relationships with our University partners and their support departments to help and guide you.

Follow the link to find out more about our Student Experience programme.

The best choice for international students

Coming to the UK to study from abroad? Welcome! We love catering to students from all over the world and learning a thing or two about their culture. Luckily, we’ve already got plenty of experience with this as we currently have around 4,500 international students staying with us, so you’re certainly not alone.

When you stay with Liberty Living your safety is the most important thing to us. We understand that you’re a long way from home and you want to feel comfortable and secure at all times. We have amazing staff on hand 24 hours a day, from the Residence Team, right through to Security who’ll keep an eye out for you overnight as well as CCTV. Contents insurance covering your possessions is included as standard in your rent, so your stuff is protected, and any parcels you have delivered will be well looked after until you can come to collect them.

Of course, we want you to have fun and make the most of your time here, too. You can always come to us with any problems,, or even just for a chat. A new country can be confusing, so we’ve got loads of tips for things to do, too – just ask! Many of our staff members are multilingual, so don’t be shy if English isn’t your first language; if we can’t immediately offer support in your native tongue, we’ll point you in the direction of someone who can. We’ll do our best to help you settle in and make friends, and we can point you in the right direction for any visa, welfare or University advice you may need.

We can’t wait to meet you!

It's easy to book with Liberty Living

1. Find your perfect room
   
   Found your perfect room? You’ve chosen where you want to be, we just need you to create an account and give us a few details to secure your booking.
   
   
2. Pay your booking fee
   
   Once you’ve given us your details and signed up to the Tenancy Agreement, all you need to do is pay us a one off £200 booking fee and set up your payment schedule – and the room is yours.
   
   
3. Get ready to move in
   
   Now try and contain your excitement… you’re booked and ready to move in! We’ve sent you confirmation of your booking and everything else you’ll need to know. We’re looking forward to welcoming you to your new home very soon.

We welcome group bookings

Want to live with your friends? We can make it happen! At Liberty Living, we’re happy for you to book with whoever you like. So, if you can’t bear the thought of being separated for even one moment, now you don’t have to be. We know how social University is and we don’t want to split anyone up who’s quite happy in their own little group. We’d also be the last ones to split up a relationship, so you can even share a room with a partner thanks to our room shares.

Perhaps you’re coming back for your second or third year with us, or maybe you all met on your course – it doesn’t matter, we’d love to have you stay with Liberty Living. We’ll welcome you (or welcome you back!) with open arms. As an added incentive, we’ll even help you settle in, too. Book in a group of four or more people and we’ll give you a £100 shopping voucher for a supermarket of your choice. Better get sharpening those cooking skills – you’ll all have to do your fair share!

It’s super easy to make a booking together, so follow the link to find out more about group bookings.

Liberty Living operates in accordance with the National Code of Standards for student accommodation. The Code of Standards is run by ANUK (The Accreditation Network UK), the NUS, and Unipol Student Homes, and is supported by universities across the UK.

Liberty Living joined the Code of Standards to give our students peace of mind. You can be assured that you will enjoy a high standard of living in accordance with the Code of Standards, and a prompt resolution to problems should they ever occur when you stay at any of Liberty Living’s residences.

All of Liberty Living’s residences have been accredited by ANUK and run in accordance with the National Code of Standards.