Liberty Quays, Medway

Our dedicated Student Experience programme has been created to ensure that every single one of you has the best stay possible when you live with us. Whether it is coming along to our social events and activities to meet new people, getting involved in fundraising and volunteering for some amazing charities, or popping along to drop in sessions to seek advice on finances, wellbeing and careers, we have something for you.

We understand that University can sometimes be an overwhelming experience, but don’t worry our team are great at giving advice on and mediating in all kinds of welfare issues that you may experience, such as homesickness, difficulty in getting on with flatmates, noise complaints, relationship problems, partying too hard and having trouble with studies.

Also, if you need more guidance, we have great relationships with our University partners and their support departments to help and guide you.

Follow the link to find out more about our Student Experience programme.

Coming to the UK to study from abroad? Welcome! We love catering to students from all over the world and learning a thing or two about their culture. Luckily, we’ve already got plenty of experience with this as we currently have around 4,500 international students staying with us, so you’re certainly not alone.

When you stay with Liberty Living your safety is the most important thing to us. We understand that you’re a long way from home and you want to feel comfortable and secure at all times. We have amazing staff on hand 24 hours a day, from the Residence Team, right through to Security who’ll keep an eye out for you overnight as well as CCTV. Contents insurance covering your possessions is included as standard in your rent, so your stuff is protected, and any parcels you have delivered will be well looked after until you can come to collect them.

Of course, we want you to have fun and make the most of your time here, too. You can always come to us with any problems, or even just for a chat. A new country can be confusing, so we’ve got loads of tips for things to do, too – just ask! Many of our staff members are multilingual, so don’t be shy if English isn’t your first language; if we can’t immediately offer support in your native tongue, we’ll point you in the direction of someone who can. We’ll do our best to help you settle in and make friends, and we can point you in the right direction for any visa, welfare or University advice you may need.

We can’t wait to meet you!

Liberty Living operates in accordance with the National Code of Standards for student accommodation. The Code of Standards is run by ANUK (The Accreditation Network UK), the NUS, and Unipol Student Homes, and is supported by universities across the UK.

Liberty Living joined the Code of Standards to give our students peace of mind. You can be assured that you will enjoy a high standard of living in accordance with the Code of Standards, and a prompt resolution to problems should they ever occur when you stay at any of Liberty Living’s residences.

All of Liberty Living’s residences have been accredited by ANUK and run in accordance with the National Code of Standards.

Liberty Living follow a distinct set of standards for our student accommodation, called the ANUK/Unipol National Codes. The purpose of these Codes, (membership of which is voluntary), is to provide students with professional housing services.

The standards chosen for the Codes reflect a balance of common sense obligations and responsibilities between landlords and tenants. They also reflect established best practice in the sector and are based on what an average student and their parents would expect of a good quality housing supplier. The standards are supported by the voice of students themselves through the National Union of Students.

What does being a member of the codes mean?

• Both parties can enjoy the benefits of good standards of housing management and practice.
• Misunderstandings and disputes are reduced.
• If problems do occur they can be promptly resolved.
• The independent complaints procedure operated by the Codes can be used for complaint resolution.

Stay with us this summer at one of our 46 residences across 17 cities in the UK. We offer both short-term and long-term stays.

Whether you’re planning to work, study, shop, attend a conference or explore further afield, we’re the perfect base for an affordable city centre break and offer a wide range of room options.

Did you know, you don't have to be a student to stay with us over the summer? All bills and internet access are included, and you’ll feel safe round-the-clock with our 24-hour security and on-site maintenance teams.

Find out more about our summer accommodation in Medway.

Once you've made a booking, you will need to provide us with the following documentation within 7 days (this will avoid delays on your moving in day):

1. Signed copy of UK Guarantor Form

A UK Guarantor is required for all UK students and any non-UK students wishing to pay their rent via instalments. 

A Guarantor is a third party who will be financially responsible for your rent payment in the event you can't pay. The Guarantor must be a permanent UK resident and be able to provide us with proof of address in the form of a council tax or utility bill (dated within the last 3 months). An ideal person for this responsibility is your mum, dad or your legal guardian growing up - although of course, you'll need their permission first.

2. Passport-sized photograph of yourself

This can be a selfie, as long as we can clearly identify you.

3. Student Loan Schedule

If you intend on using your student loan to pay your rent, we'll need to see evidence of your Student Loan Schedule from the Student Loan Company. Once we receive this, we can change your rent payment dates to coincide with the dates you receive your loan payment. 

You can move in any time after your contract start date.

However, Liberty Living staff will be available on the following dates to support you moving in:

• 51 week contracts: Saturday 7th September (10am-5pm)
• 42 week and 39 week contracts: Friday 13th, Saturday 14th and Sunday 15th September (10am-5.30pm)

Please book an arrival appointment
You will need to contact us to book an appointment for the date and time that you will arrive, so that we can best support you with moving in. Appointment slots need to be pre-booked in advance by calling the site on 01634 853285. Please call the residence if arriving out of these hours so a late arrival can be organised.

To book an arrival appointment, please call the residence team on 01634 853 285 or email us.

Your rent will be charged automatically to the same credit/debit card you used on the website to make your booking and pay your deposit. 

If you need to change this credit/debit card, please sign into ‘My account’ and then navigate to the Booking Details page and click on the ‘Update Payment Card Details’ link. This will then securely save your new card details to our records.

If you're relying on your Student Loan to pay for your rent, please keep in mind this loan is typically received a week or two after your rent is due. To avoid any nasty surprises, make sure you email us a copy of your Student Loan Schedule so we can change when your rent payment is due.

We do not have parking at our residence but if you have booked an arrival appointment, you will be allowed to park for a maximum of 15 minutes to give everyone a chance to unload their stuff. You’ll then need to park in one of the local pay and display car parks.

You will receive an email confirming your room number a few days before the start of your contract.

Liberty Living has arranged contents insurance for you, inside your room – with Endsleigh.

It is important for you to check this cover, so please follow the steps below to ensure that you fully understand the protection provided.

Your policy number is HH1088, follow the link to check your policy details and to download your 'Certificate of insurance'.

We hope you won’t need it but it’s nice to know that you have insurance as backup for your peace of mind.

Visit the link to:

✔ Check your level of cover
✔ Review key exclusions and limitations
✔ Check your policy excess
✔ Learn how to make a claim
✔ Extend and personalise your cover to protect laptops, phones and other valuables

Ask4 is our preferred partner and they're one of the leading providers of broadband and telephony services across the UK.

In fact, Liberty Living were voted 'Best Student Broadband' in the National Student Housing Survey 2015 and was shortlisted for the 2016 award too – so you're in good hands.

Click on the following link to download your handy 'Internet guide' for getting connected to Ask4's services when you arrive.

Don't forget to download Ask4's free 'App' to help you with connecting to their services, plus troubleshooting guides and information about their other products and services.

You can download the App from the following links and don't forget to take a look at Ask4’s FAQs for a smooth move-in – download from the Google Play Store or download from the App Store.

If you would like to check what connection speed you will be getting prior to your arrival, click on the following link to access Ask4's 'Pre-arrival' page and follow the on-screen instructions.

When starting University life and moving to a new city or country, it’s difficult deciding what to bring with you. Why not take the hassle out of buying and transporting your bedding and kitchen items by pre-ordering from our friends at Uni Kit Out?

Choose from a range of essential items to be delivered to your residence so that they’re ready for your arrival. Uni Kit Out’s packs are ideal for international students moving to the UK or those students who may have to travel a long distance to get to your residence.

All you need to do is follow the link to the Uni Kit Out website, choose the items you want, select your residence, then confirm and pay for your goods.

The pack will then be pre-delivered directly to your residence so it is there ready and waiting for you when you arrive – leaving you to quickly settle into your new and exciting environment.

Furthermore, enter promotional code LIBERTY10 and you'll receive a 10% discount on your order – follow the link for more information plus some important points to check before you place your order.